Refund policy

Wolf & Sparrow Studio

Return & Refund Policy

Last updated: August 21, 2026

Wolf & Sparrow Studio produces and sells apparel, accessories, and other goods in small batches. We want you to be happy with what you ordered while also keeping our return policy reasonable for a small business.

Online Returns

Eligible online purchases may be returned within 14 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, and unwashed
  • The item must be in its original condition
  • Original tags, when applicable, must remain attached
  • Proof of purchase or an order number is required

Items showing signs of wear, washing, damage caused after delivery, odors, stains, pet hair, or other signs of use may not be accepted.

For an approved standard return, customers may choose:

  • Store credit, or
  • An exchange of equal value, subject to availability

Refunds to the original payment method are generally reserved for defective, damaged, or incorrect items, or other situations approved by Wolf & Sparrow Studio.

Exchanges & Sizing

If you ordered the wrong size, you may request an exchange within 14 days of delivery.

Exchanges are subject to product and size availability.

For online sizing exchanges:

  • The item must meet all return eligibility requirements
  • The customer is responsible for return shipping
  • Replacement shipping may also be the customer's responsibility

Because many Wolf & Sparrow Studio products are produced in limited quantities, we cannot guarantee that another size will be available.

If the requested size is unavailable, store credit may be offered instead.

Non-Returnable & Final Sale Items

The following items cannot be returned or exchanged unless they arrive defective, damaged, or incorrect:

  • Jewelry or other hygiene-sensitive items
  • Custom or personalized products
  • Made-to-order products when clearly identified as such
  • Items specifically marked Final Sale
  • Discounted or clearance items identified as final sale at the time of purchase
  • Items that have been worn, washed, altered, or damaged after purchase
  • Flea market purchases, except as described below

Gift cards are also non-refundable.

Pre-Orders & Limited Releases

A product being sold as a pre-order or limited release does not automatically make it final sale unless the product page specifically states otherwise.

Once a pre-order has entered production or fulfillment, cancellation may not be possible.

Returns or exchanges for eligible pre-order products are subject to the same condition requirements listed in this policy.

Because limited-release products may sell out, replacement sizes or products cannot be guaranteed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Wolf & Sparrow Studio within 7 days of delivery.

When contacting us, include:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the packaging when relevant

Please do not discard damaged products or packaging until the issue has been reviewed.

After review, Wolf & Sparrow Studio may provide:

  • A replacement
  • An exchange
  • Store credit
  • A refund to the original payment method

The appropriate resolution will depend on the issue and product availability.

Flea Market & In-Person Purchases

Purchases made at flea markets or other in-person events are considered final sale unless the item is defective at the time of purchase.

Customers are encouraged to inspect merchandise and confirm sizing before completing an in-person purchase.

If an item purchased in person is found to have a manufacturing defect, contact Wolf & Sparrow Studio as soon as possible and provide proof of purchase when available.

Return Shipping

Customers are responsible for return shipping costs for standard returns and sizing exchanges.

Wolf & Sparrow Studio will cover reasonable return or replacement shipping costs when we confirm that an item was:

  • Damaged upon arrival
  • Defective
  • Incorrectly fulfilled

We strongly recommend using a trackable shipping service when returning merchandise.

Wolf & Sparrow Studio is not responsible for return packages that are lost before they reach us.

Do not mail a return without first contacting Wolf & Sparrow Studio and receiving return instructions.

Refund Processing

When a refund to the original payment method is approved, it will generally be processed within 5–7 business days after the returned item has been received and inspected.

After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.

Original shipping or delivery charges are non-refundable unless the return is the result of an error by Wolf & Sparrow Studio or the item arrived damaged or defective.

Order Cancellations

If you need to cancel an order, contact Wolf & Sparrow Studio as soon as possible.

We will attempt to accommodate cancellation requests, but cancellation is not guaranteed once an order has entered processing, production, or fulfillment.

Orders that have already shipped cannot be canceled and must follow the applicable return process.

Questions or Return Requests

For return, exchange, refund, or order questions, message Wolf & Sparrow Studio through our official social media accounts or through e-mail

Email: admin@nocyr.com
Socials: wolfandsparrow.studio

Please include your order number when contacting us about an online order.